Please insert kontakt factory library installation
- PLEASE INSERT KONTAKT FACTORY LIBRARY INSTALLATION DRIVER
- PLEASE INSERT KONTAKT FACTORY LIBRARY INSTALLATION SOFTWARE
The method described below will most likely make you lose any warranty! If your warranty period has not expired, return your device and get a replacement!Ģ. However, if your warranty period is over, there are things you can do.ġ. return the device and it will get replaced If your warranty period has not expired, this is definitely what you should do! I.e. I guess your issues are resolved by now, so I'm just posting this in case someone else runs into this same problem, like I did yesterday.Īs I faced the same problem and could not find any solutions to it on the forums, I contacted Kobo Customer Service, where - after a half an hour "troubleshooting" I was told to return the device.
PLEASE INSERT KONTAKT FACTORY LIBRARY INSTALLATION DRIVER
I have version 1.9.11 on the kobo, driver on my pc is 21/9/06. Is it ok to keep performing factory resets? Wasnt sure if I'm making things worse each time I do that.īased on some of the other threads I've read on here with similar issues, it doesn't sound like getting a replacement KT is going to necessarily solve the problem. Have tried this again, but no success this time around. I did manage to somehow get the KT setup back in Dec, not sure how on hubby's laptop (after several attemps also). I have been passed on to Tier 3 at kobo support, no idea what that means as haven't heard anything since. Don't know if this makes any difference to things or not. When I connect my kobo to pc, I no longer have the option to select 'connect' on the Kobo, but just tells me I am connected and charged. Explore then shows F drive, no Kobo folder, and request I insert disk into F drive or format it, which it cannot complete. Attempts the setup, with the 'half -circle' thingy (sorry not sure what to call it), then reverts back to connect your reader to pc, after about 5 seconds, so still can't get past step 1. This did seem to get the setup process going initially, in the sense that the in Explore, rather than just stating F drive, it will label the drive as Kobo, then display the sub-folders. I have tried a factory re-set a couple of times. Have been in touch with kobo support, but no answers from them to date. Sorry this post is SO long, just trying to convey all the steps I've taken to date. I now have no books on my KT except the previews that appeared after the factory reset, cannot load any on via usb or wireless, and therefore not able to use my KT untill the setup issues are resolved. I can get into account settings, but it states I do not have a kobo a/c (which I do have), no wireless connection etc. My KT when connected to pc, shows 'connected and charged. PC shows a device in Drive F, but if I click on this I am asked to insert a disk or format the drive. Device showing in device manager as working properly, no error messages.
PLEASE INSERT KONTAKT FACTORY LIBRARY INSTALLATION SOFTWARE
Tried the usual, different ports, another usb cable, diff pc/laptop, uninstall & re-install of setup software onto pc, basic reset, factory reset etc. I am unable to authorise my KT with ADE as the PC not recognising that my KT is connected.
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Last week I installed ADE onto my computer as my public library now has ebooks available, which I wanted to download. Somehow I managed to 'fluke' a partial setup and sync, so have been able to use my KT fine, though unable to sync via pc but sync via wireless instead. Wouldn't move past step 1 ( keep asking me to connect KT to pc). Was given a KT for christmas (dec 2011), have never been able to set it up properly. Sorry, if this has already been covered before!! Hi, I'm new to this forum and wondering if anyone can shed some light on the setup up trouble I'm having with my Kobo Touch.